Frequently asked questions
Everything you need to know about ordering, payment, delivery and authenticity. Still stuck? Chat with us →
Orders & Payment
How do I place an order?
Add the products you want to your cart and go to checkout. Enter your delivery details, choose a payment method, and confirm. You can also order directly on WhatsApp if you prefer — just tap the WhatsApp button on any product.
What payment methods do you accept?
You can pay securely by debit or credit card through our Ziina checkout. You can also place your order over WhatsApp. All prices are shown in UAE Dirhams (AED).
Is Cash on Delivery available?
Cash on Delivery is currently paused. You can pay securely online by card at checkout, or message us on WhatsApp.
Do I need an account to order?
No — you can check out as a guest. Creating an account simply lets you track your orders, save addresses, and keep a wishlist.
Shipping & Delivery
Where do you deliver?
We deliver across all seven emirates of the UAE — Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
How long does delivery take?
Orders usually arrive within 1–2 working days in Dubai, Sharjah and Ajman, and 2–3 working days in the other emirates, counted from order confirmation. We keep you updated on WhatsApp.
Is delivery free?
Delivery is free on orders over AED 150. A small flat delivery fee applies to orders below that amount, shown at checkout.
How do I track my order?
Once your order ships you will receive tracking details. If you have an account, you can also view order status under My Account → Orders.
Products & Authenticity
Are your products 100% authentic?
Yes. Every product is sourced from trusted brands and authorised channels. We are a curated skincare house — we only stock what we would use ourselves.
Are the products suitable for my skin?
Our range covers hydration, acne, brightening and sensitive skin. Use Skin Match or Shop by Concern to find products for your needs, and always patch-test new actives.
How should I store my skincare?
Keep products away from direct sunlight and heat. In the UAE climate, a cool indoor spot (or the fridge for vitamin C and sheet masks) helps preserve active ingredients.
Returns & Support
What is your returns policy?
For hygiene and safety reasons all skincare sales are final. If an item arrives damaged, incorrect or faulty, contact us within 1 days of delivery and we will arrange a replacement.
A product arrived damaged — what do I do?
Please message us on WhatsApp with your order number and a photo of the item within 1 days of delivery, and we will make it right quickly.
How do I contact you?
Reach us on WhatsApp for the fastest response, or email info@dazrocosmetics.com. Our Contact page has all the details.
