Legal

Refund & Returns Policy

Last updated: September 2026

Skincare and cosmetics are personal-care products. For hygiene and safety, we cannot take back opened items or change-of-mind returns. If something is wrong with your order, we will put it right.

What we replace or refund

• An item that arrives damaged or leaking.
• A wrong item or a missing item.
• An item that is past its expiry date on delivery.

How to report it

Message us within 1 days of delivery on WhatsApp or by email at info@dazrocosmetics.com. Send your order number and a clear photo of the item and its packaging. Please keep the item until we reply.

What happens next

• We check your photos and reply as soon as we can.
• We send a replacement at no cost. If the item is out of stock, we refund it instead.
• If we need the item back, we arrange the collection.

How refunds are paid

• Card payments go back to the same card. We send the refund once it is approved; your bank may take a few working days to show it.
• Delivery fees are refunded when the whole order was wrong or damaged.

Cancelling an order

You can cancel free of charge before your order is dispatched — just message us. Once it has left our store, the policy above applies.

Warranty

Cosmetics do not carry a manufacturer's warranty. Our promise is that every item is sealed, original and within its expiry date when it reaches you.

See also: Shipping · Terms & Conditions